Who We Are
Emanating from diverse backgrounds, the team behind the Lookout at Lake Chelan shares a distinctive characteristic: Passion. A passion for place-making, for architecture, for design, and for community.
Director of Operations
John was born and raised in Columbus, Ohio where he received his B.S. and M.S. degrees from The Ohio State University. After graduation, John built a successful career in real estate and hospitality working in nearly every aspect of these industries. John and his wife, Toni, lived in Tokyo for five years working for an investment bank prior to moving to Chelan in 2005 and starting a real estate company. Their son, Joey, now 12 and entering 7th grade at Chelan Middle School was actually born in Toyko. John and his family spend their free time participating in the many recreational activities available in Chelan including biking, golfing and lake activities. Joey's favorite sport is baseball in which he plays nearly year-round with Chelan Youth Baseball (CYB) and NCW fall ball leagues. John and Toni donate significant time to CYB through coaching, planning and concession stand operations. John joined the Lookout in July 2016 as Director of Operations and is excited to be part of the passionate and talented team assembled.
Director Construction & Planning
Marcus was born in Montana, raised in Bothell and attended the University of Washington. While in college, he began vacationing on Lake Chelan with a friend who lived here and has been drawn to the valley ever since.
After college, he and a coworker started a remodeling company in Seattle. They worked together for 6 years and during that time, Marcus got married to Erin and they had two sons, Dillon and Austin. In 2005, Marcus started his own construction company and began work in Seattle. However, change was in the air so Marcus and Erin decided to move from Seattle and brought their family and business to Chelan in November of 2005.
The last 11 years have been spent building custom homes, raising his family and enjoying the small town life and beautiful country in and around the Chelan valley. Marcus enjoys time with his family, snowboarding and coaching youth sports.
Marcus brings a builder's perspective to the Lookout management team and will strive to streamline all construction processes to maximize enjoyment to owners, guests and the surrounding community.
Laura C. Harris
Lead Sales & Events
Laura grew up in Seattle and is a University of Washington Alum. Laura has loved the Chelan Valley since childhood and feels grateful to now call it home.
Laura is passionate about nurturing community and creating a sense of place through meaningful social connections and thoughtful design. In Seattle, she served her community as a volunteer and Board Member for numerous arts organizations. She has worked in development, property management, event planning, graphic design and marketing. Most recently, she taught creative movement and yoga to young children and their families. With her free time, Laura enjoys painting, studying architecture and design, practicing yoga, hiking, riding her dirt bike through the hillsin Chelan and spending time with her family.
Laura joined the Lookout Team in 2014 as our Lead Sales Agent. She is also in charge of our Special Events.
Director of Resort Operations
Servando is a longtime Chelan resident. After finishing his studies in Morelia, Mexico in 1992, he moved to Chelan where he met his wife, Linda. He found his calling after working as the resident apartment manager for the Diocese of Yakima in Chelan. He discovered he enjoys providing customer service, helping families and building relationships. Several years of employment with Lake Chelan Shores Home Owners Association allowed Servando to advance his career in the hospitality industry and association management.
For the last ten years, Servando worked for Wyndham Vacation Ownership, managing a variety of condominium resorts in Leavenworth, WA and Seaside, OR. These properties varied in size (70-283) with multiple home owner associations and different types of ownership.
He brings his passion and experience in hospitality to the Lookout management team as he looks forward to developing the resort operations with the goal of providing exceptional customer service to all owners and guests.
The Robledo family is enjoying settling back into the Chelan community. Servando's three children are now teenagers and young adults who are quickly getting involved in local activities. The whole family enjoys biking, hiking, and sightseeing.
Jorge joined our team in August of 2016 bringing 17 years of hospitality and maintenance experience to his role at the Lookout. His responsibilities include overseeing the common areas, valet service, grounds keeping, and home interior and pool maintenance.
Jorge lives in Manson with his family of four.
Consistent with their interest in creating unique communities in the urban setting, the Lookout Team is striving to create a strong community which contributes to the surrounding Lake Chelan valley as a whole. Particularly exciting is the strong connection to downtown Chelan with all of its amenities and the many new relationships our team is forging in the local community and beyond.